Returns & Exchanges

At Lillyscarfofficial, we want you to love your purchase. If you are not completely satisfied, we offer a hassle-free return or exchange process within 14 days of delivery for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and reason for return to receive an authorization form.

• 2.
  Package Your Items

  Securely pack the scarves in their original brand packaging, ensuring all tags are attached and the item is in its original condition.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or use a tracked shipping service to send the package back to our designated fulfillment center.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.