Frequently Asked Questions
Everything you need to know about shopping with Lillyscarfofficial.
What materials are your scarves made from?
We pride ourselves on using premium materials, ranging from high-quality mulberry silk and soft cashmere blends to breathable organic cotton and durable chiffon to suit every style and season.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, items must still have their tags attached to qualify for a full refund.
How should I care for my Lillyscarfofficial products?
To maintain the quality of your scarves, we recommend hand washing in cold water with a mild detergent and laying them flat to dry. Avoid wringing or using harsh bleach.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.